But there are lots of party venues in Essex and this certainly is a place that I will never be coming back to nor recommending to anyone. The only positive things I can say about the experience is that the food was nice and the kids enjoyed the trampoline and soft play area. Overall an awful experience and the party organiser's behaviour towards us was a compete disgrace. The only time they seemed to be alert to us was when they wanted the drinks tab to be paid at the end. It was all very stressful and not something that I ever want to experience again. As the food was served late, then so was the cake and hence I was manically trying to put all of the birthday cake into the party bags because a lot of the guests were leaving.
It's not how you would like to see your sons expensive birthday cake being treated.īasically everything had a 'knock on' effect in terms of poor timing.
Dropzone grille how to#
At one point one of the girls was just butchering the cake in random places with a knife whilst working out how to cut it. They were cutting such big slices that I kept on having to tell them to reduce the size because I was concerned that there would not be enough cake for everyone.
As non of the tables had been cleared we had to try and figure out where the birthday cake should go. We had to chase them again as a lot of the parents wanted to leave. Again there was no organisation in the staff getting the birthday cakes ready. The staff were slow at setting up the tables and the kids were so hungry that they were rushing to sit down while the staff were still setting up.Īs the party food was late in being served then so was the birthday cake. It also delayed us having our food because they only had the one small party dining area at the back of the room which the other party were using (it was extremely cramped).Īt 1:45pm they told me the food was ready when I had to chase them again for it but the tables were not even set up and the other party guests had only just left. It was pure greed that in such a small place they would have another large party on at the same time as ours which made the place extremely hot and busy. They took a lot of money off us and left us in an awful situation. The whole party was completely disorganised. Her attitude and lack of empathy was awful. Whilst we were talking to her she just kept on trying to walk off. I was feeling extremely stressed and when we approached the 'party organiser' about this she did not want to listen, was argumentative and did not care. I kept on having to ask when the food would be coming out as all the children were starving and I was mortified to see some of the parents of our party having to buy food and crisps for their kids. The 2pm food serving time was very late for a party start time of 11:45am especially considering as the party was taking place through lunch time and so the children would have only their breakfast in the morning. We also discovered that another party was taking place at the same time as ours and that the party food for our children would not be served until 2pm, as they were serving the other party their food first. To my shock we arrived to find that the place was very busy and extremely hot. We were told to get the children to arrive for 11:45am for a safety talk which never actually took place. In legal terms it was a complete misrepresentation on their part. When booking the party we were notified that there would be no other party taking place and numbers were restricted to 40 children (something which the 'party organiser' then lied about later and said they would never have said that). I am still mortified at the awful experience and the way we were treated by the 'party organiser' who didn't seem to be organising much at all and never even introduced herself to us on arrival. I very rarely write any reviews but I have felt the need to because the experience I had here was so bad.
Just had my son's 5th birthday party here and I can truly say it was the worst experience I have ever encountered.
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